Refund and Return Policy
At INHYDRO, we value our customers and strive to provide exceptional service and high-quality products. Our Refund and Return Policy is tailored to address both domestic and international customer needs. Please review the specific terms below for your region.
For Domestic Customers
Eligibility
Refunds or exchanges are available under the following conditions:
- Refunds:
- For products with verified manufacturing defects.
- For products damaged during shipping.
- For products not matching the description provided at the time of purchase.
- Returns and Exchanges:
- Products can be returned or exchanged within 30 days of receipt.
- Refunds or exchanges are subject to evaluation and approval by INHYDRO.
Process
Contact INHYDRO:
- Email support@inhydro.in with your order number and a detailed description of the issue.
- Attach clear photos or videos of the defective or damaged product.
Approval Confirmation:
- After evaluating your claim, we will provide instructions for returning the product.
Return and Inspection:
- Ship the product to the provided address.
- Once the product is inspected and approved, we will process your refund or exchange.
Refund and Exchange Time Frame
- Refunds or exchanges will be processed within 10 business days after receiving and inspecting the returned product.
Fees
- No Processing Fees: Returns and exchanges are free of charge.
- Shipping Costs: Customers are responsible for return shipping fees unless the issue is a verified defect or shipping damage.
Additional Information
- Returns can be made by mail or in person at our designated locations.
- Products must be in their original condition, including all packaging and accessories.
- INHYDRO is not responsible for lost or damaged packages returned to us.
For International Customers
Eligibility
Refunds and exchanges for international orders are offered under the following conditions:
- Refunds:
- For products with verified manufacturing defects.
- For products damaged during shipping.
- Returns and Exchanges:
- Eligible only within 30 days of receipt.
- Refund or exchange decisions are subject to INHYDRO’s evaluation.
Process
Contact INHYDRO:
- Email support@inhydro.in with your order number, details of the issue, and photos or videos of the defective product.
Approval and Return Instructions:
- Once approved, we will provide specific return instructions, including the return shipping address.
Return and Inspection:
- Ship the product securely to avoid further damage.
- After inspection and approval, we will process the refund or exchange.
Refund and Exchange Time Frame
- Refunds and exchanges will be processed within 15 business days of receiving and inspecting the product.
Fees
- No Processing Fees: INHYDRO does not charge fees for processing returns or exchanges.
- Shipping Costs: Customers are responsible for all return shipping costs.
Additional Information
- Returns must include original packaging, manuals, and accessories.
- INHYDRO is not liable for any loss or damage to returned packages.
- We reserve the right to deny refunds or exchanges for items not returned in their original condition.
Contact Us
For any queries or assistance with our Refund and Return Policy, please contact:
📧 support@inhydro.in
We appreciate your business and are committed to ensuring your satisfaction with INHYDRO products!